How it all works, it's almost like magic.

Upload Files & Place Your Order

Easily upload your audio and video files from wherever they are stored. Placing an order is quick and simple. Options are available to make sure you get exactly what you need.

Create an Account

In order to get transcriptions of your audio or video files you'll first need to create an account. Creating an account takes less than 30 seconds; name, email address, and password. That's it.

Upload Your Files

After you've created your account, you can immediately upload files directly from your computer or point to files already online. You can upload files one at a time or as many as you'd like in a single upload.

We currently support the following audio and video file formats: aac, aif, aiff, amr, au, avi, cda, gsm, flac, flv, m4a, m4v, mpeg, mpg, mid, mov, mp2, mp3, mp4, mpga, ogg, raw, shn, sri, video, vox, wav, wma, and wmv.

Place Your Order

After you've uploaded your files all you need to do is let us know when you'd like your transcriptions done. We offer three turnaround time options:

24 Hours = $3.00 Per Minute
48 Hours = $1.50 Per Minute
One Week = $1.00 Per Minute

The faster you'd like your transcriptions done, the more it costs; no surprise there. If you're not in a hurry, it will cost you less. If you don't see the turnaround time option you're looking for just let us know.

Regardless of turnaround time, you will always know EXACTLY how much each transcription will cost before you place your order. There are no hidden fees, period.

Special Instructions

If you have special instructions you'd like to pass along to the transcribers you can easily add those to each file.

PAYMENT

You may pay for your transcriptions with a credit card (Visa, MasterCard, American Express, or Discover) or by invoice. PayPal is coming soon.

5,000 Transcribers Strong!

Our team of qualified transcribers works around the clock to produce fast, accurate results.

Our system automatically matches jobs to workers to make sure you get the best possible results.

We get right to work

After you’ve place your order we get right to work. In many cases, larger files are broken up into small individual files for transcription. Not only does this help us achieve quicker turnaround times but in many cases helps with privacy concerns.

Secure Job Board

All files awaiting transcription are then posted to our secure job board where our team of 5,000 plus certified transcribers select files for transcription.

Our Transcribers

All of our transcribers are required to pass an Internal Transcription Test before they are allowed to work on actual customer files. This is an internal test we have developed over time to ensure potential transcribers produce quality work and are capable of working to a deadline. After passing the internal transcription test, new transcribers are assigned an initial Transcriber Rating. As new transcribers work on more and more files their Transcriber Rating will go up or down depending upon the quality and timeliness of their work. The higher a transcriber’s rating, the more access they are given to more and more customer files.

In addition to the Transcriber Rating, some transcribers have additional certification within certain types of transcription work. For example, we have specially-trained medical transcribers who are setup to handle the special requirements specific to medical transcription work.

Review Process

Don’t let all this discussion of Transcriber Rating scare you. I know you might be thinking what if a transcriber with a lower Transcriber Rating transcribes my file? Rest assured our standard workflow ensures each transcription goes through several reviews and that the final transcription achieves the industry standard 98% accuracy rate or better for audio that is of good quality. And of course all of our transcriptions are backed by our 100% money-back guarantee.

We don't keep you in the dark

Even if you request your transcription in 24 hours that can seem like a long time when you’re waiting for something important like your transcription. Don’t worry; we don't keep you in the dark. In your secure account on the Speechpad website we will let you know as soon as a transcriber begins work, when the review phase starts, and of course when the transcription is complete. If you so desire, we can even inform you via email along the way. Your transcriptions are important to you and we understand that a little communication can go a long way.

Files Delivered & Satisfaction Guaranteed!

You will be alerted as soon as your files are done and we can deliver your files via email, FTP, and more.

Of course your satisfaction is guaranteed!

Receive Transcriptions

Once you transcription is done we will let you know via email. For security reasons, your transcription is not included in the email unless you request otherwise. Your transcription will be available as a text file, RTF (Rich Text File), DOC, or as HTML for easy posting to your website.

Guarantee

Speechpad offers a 100% money-back guarantee that your transcription will be of the highest quality possible and delivered on time, every time. If your transcription arrives after the due date or if you are not satisfied for whatever reason, just let us know and we will gladly refund your money.

Compare us with any other transcription service and you will find that no one can offer the quality and turnaround time that we guarantee.

Summary

While a lot of work and fairly complex systems are used to get your transcription, at the end of the day we know the only thing that really matters to you is that your transcriptions are of the highest quality and delivered on time.

We hope the details outlined above provide a glimpse into all that we do to deliver on our promise.