WE HAVE ALREADY TRANSCRIBED OVER 1,230,645 MINUTES OF AUDIO & VIDEO. WHAT ARE YOU WAITING FOR?
WE TRANSCRIBE AUDIO & VIDEO FOR INDIVIDUALS AND LARGE CORPORATIONS. WHAT ARE YOU WAITING FOR?
SIMPLY THE BEST HUMAN-GENERATED TRANSCRIPTIONS. DELIVERED ON TIME, EVERY TIME. GUARANTEED!
GENERAL
How do I get started?
If you are interested in having one or more audio or video files transcribed, the first thing you need to do is create an account. Creating an account literally takes 15 seconds.

Do I need an account to order a transcription?
Yup, but it only takes 15 seconds to create an account. Creating an account doesn't cost you a penny.

What web browsers do you support?
The Speechpad website has been thoroughly tested with modern versions of Firefox, Internet Explorer, Chrome, and Safari on both PCs and Macs. If you are using Internet Explorer, we suggest you use IE9, as we have experienced slower file upload speeds with older versions of IE.

Is my information secure?
The entire Speechpad website is 128-bit SSL encrypted. Your credit card information is never stored unless you specifically tell us to do so. Your audio and video files are securely stored and never shared with anyone other than the transcribers working on your files. Many audio and video files are broken down into smaller segments and then sent out to different transcribers for transcription. If you would like to have your files broken down this way for greater security, just let us know and we can easily set it up for you.

What kind of audio and video files can you transcribe?
We currently support the following digital audio and video file extensions:

Audio: acc, aif, aiff, amr, ape, au, cda, dct, dss, gsm, flac, m4a, mid, mp3, mpga, ogg, raw, shn, sri, vox, wav, and wma.

Video: 3g2, 3gp, avi, flv, m4v, mov, mp4, mpeg, mpg, video, and wmv.

If you have a digital file in a format not listed here, please let us know. We are adding more and more file formats all the time.

We do not support non-digital files at this time, but please don't hesitate to get in touch. We still may be able to help you out. We like to be creative.

How do I order a transcription?
Create an account, upload files from your computer or the web, let us know when you would like your transcription ready, and pay via credit card or pay later via invoice. When your transcriptions are finished you simply download them from your secure account on the Speechpad website.

Do real people actually transcribe my audio and video?
Absolutely! While voice recognition technology gets better every day it's still nowhere near as accurate as a team of dedicated human transcribers. We'll let you know when that changes but don't hold your breath.

Can you handle large projects?
We love large projects! We have staff that we can dedicate to larger projects to make sure your experience is as smooth as possible. We think the Speechpad website is pretty darn good; however, dealing with a large number of files can be tricky through a website. At a certain point it becomes easier to just work directly with one another. We currently work directly with many of our larger customers and we'll be happy to provide you with references if needed.

Is there a real, live person I can talk to?
Not only do real humans transcribe your files but real humans answer our phones as well. If you have ANY questions please just give us a call: 866.606.1174

What happens if I'm not happy with my transcriptions?
We would be very sad if you were not happy with your transcriptions. Beyond our own internal sorrow we offer a 100% Money-Back Guarantee so if you are not completely satisfied we will gladly refund your money.



UPLOADING FILES FOR TRANSCRIPTION
What kind of audio and video files can I upload?
We currently support uploading, by file or URL, the following extensions:

Audio: acc, aif, aiff, amr, ape, au, cda, dct, dss, gsm, flac, m4a, mid, mp3, mpga, ogg, raw, shn, sri, vox, wav, and wma.

Video: 3g2, 3gp, avi, flv, m4v, mov, mp4, mpeg, mpg, video, and wmv.

If you have a digital file in a format not listed here, please let us know. We are adding more and more file formats all the time.

What languages do you support for transcription?
We currently only transcribe audio and video files that are in English. If you'd like the resulting transcription in a language other than English, we suggest using a translation service to translate the English we'd provide into the language of your choice.

How do I know you'll keep my files confidential?
Our current list of customers includes medical and insurance companies where confidentiality is a must. Through the years we have developed tools and techniques to ensure the highest-level of confidentiality possible. Some of our customers have additional requirements for which we have done custom work. If you believe you have unique confidentiality requirements, get in touch. We'll be happy to discuss just what you need.

Can I upload files directly from my computer?
You sure can. Any audio or video file that is in a format we support can be directly uploaded from your computer.

Can I upload files from the Web?
Of course. We support uploading any URL with a direct link to an audio or video file in a format that we support. Or give us the URL to your video on youtube or other video hosting site (we support youtube.com, metacafe.com, video.google.com, vimeo.com, wistia.com, blip.tv, vzaar.com, slideshare.net, dailymotion.com and more).

Can I upload multiple files at the same time?
Yes you can. We have spent a lot of time making uploading files as quick and as easy as possible. You can upload multiple files directly from your computer or you can upload multiple files directly from URLs as well.

Can I FTP files to you?
If you have a large number of files to transcribe you will appreciate the ability to send us files via FTP. Upon request, we will create a custom FTP folder for you on our server. You can then use a standard FTP program (such as WinSCP, FileZilla, Transmit, or Cyberduck) to transfer files directly to us. If you are familiar with FTP, this is a great, no-fuss way for you to upload your files.

I have a Dropbox account. Can I upload my files directly from there?
Our full Dropbox support is still under development, but if your Dropbox file is public, you can simply use the URL to that file.

I have a LARGE number of files to upload. What do I do?
We think the Speechpad website is pretty darn good; however, dealing with a large number of files can be tricky through a website. At a certain point it becomes easier to just work directly with one another. We currently work directly with many of our larger customers and we'll be happy to provide you with references if needed.

Can I track the progress of the transcriptions I request?
After you request a transcription we'll keep you posted, start to finish. We can let you know as soon as a transcriber starts working on your file, when the transcription goes into the review stage, and of course as soon as it's done.



REQUESTING TRANSCRIPTIONS
When will my transcription be done?
You tell us. When you request a transcription you have three choices:
  • One Week
  • 48 Hours
  • 24 Hours
Other turnaround times can certainly be arranged.

What if I need my files transcribed really, really fast?
No problem. We pride ourselves in doing what needs to be done to make things happen. If you need a transcription in less than 24 Hours (our fastest standard turnaround time) please just get in touch. In the past we've turned work around in less than six hours.

Can I get my transcriptions time stamped?
Yes you can. If you need your transcriptions time stamped, just let us know. Time stamping is done on request at an additional $.50 per minute of audio or video.

Are the speakers tracked in the transcript?
If there is more than one speaker we will indicate this in the transcription.



PAYMENT & SPECIAL DEALS
How much does this all really cost?
We charge a flat rate per minute of audio or video based on when you would like your transcriptions done:
  • $1.00 delivered in One Week
  • $1.50 delivered in 48 Hours
  • $3.00 delivered in 24 Hours

How do your prices compare to other transcription services?
Bring on the competition. Our prices are as low as any other service in the industry. If you can get your files transcribed for less please let us know.

Why are your prices lower than other transcription services?
We've got this transcription thing down to a science! It's all about streamlined processes and low overhead. Please don't think that a lower price means you're get less of a transcription; you're just seeing a well-oiled machine in action.

What payment options are available?
We currently accept all major credit cards (Visa, MasterCard, American Express, or Discover). For individuals or companies that prefer or require an invoice before payment can be made, we also allow "Pay by Invoice." PayPal is coming soon.

How often will I be billed?
If you pay with a credit card you are billed as soon as your order is placed. If you would rather "Pay by Invoice" we can invoice you every two weeks, once a month, or pretty much whatever works best for you.

I have A LOT of files to be transcribed. Can we work out a deal?
Absolutely. We have numerous high-volume customers with whom we have worked out special pricing, turnaround times, transcription formats, and so on. You'll find us most accommodating, just get in touch.



TRANSCRIPTIONS
Who actually transcribes my audio or video?
Real people do all of our transcribing; but not just any people. Our team of 5,000 plus transcribers are trained, dedicated and some of the best in the business. All of our transcribers are tested and certified before they ever work on an actual customer file. All transcribers are assigned a transcriber rating score that is adjusted on an ongoing basis. In addition, all transcribers sign a confidentiality agreement to ensure the confidentiality of your files.

Where are your transcribers located? Do you outsource your work to other countries?
Most all of our transcribers are currently located in the US with a small percentage located in other English-speaking countries. There are a lot of nuances to the English language so having non-native English speakers transcribe English files can present a lot of issues. For this reason, we only employ transcribers in English-speaking countries.

How do you ensure the quality of your transcriptions?
If the quality of our transcriptions is not the very best possible we're in big trouble as a company. We know you have choices when it comes to getting transcriptions done so we monitor our quality very closely. First of all, all of our transcribers are tested and certified before they ever work on an actual customer file. All transcribers are assigned a transcriber rating score that is adjusted on an ongoing basis. The higher their score the more transcription jobs available to them. Our transcribers take their scores very seriously. And finally, no transcription is ever done until it has been completely reviewed by a second transcriber. Having two sets of eyes on every file is a step we deem necessary to ensure the highest quality possible.

How accurate are you?
We're accurate enough! You might be wondering what that means? Well, unless you are requesting a "verbatim" transcription (as required by law for insurance transcriptions) we won't necessarily note every "um," "ah," stutter, and false start. The resulting transcription will be as accurate as humanly possible given the quality of the original recording. All of our transcriptions are back by our 100% Money-Back Guarantee so if you are not completely satisfied we will gladly refund your money.

Can I see a sample transcription?
You sure can. Here are some sample transcriptions.

What format are the transcriptions returned in?
Your transcriptions will be available as plain text, RTF (rich text format), or as HTML.

I need my transcriptions custom formatted. Can you do that?
Of course we can. If you have special requirements in regards to the formatting of your transcriptions, just let us know. We currently do custom formatting for a number of our customers.

How are my transcriptions delivered to me?
When your transcriptions are finished we will alert you via email. Your transcriptions will be available on the Speechpad website once you sign in to your secure account. If you so desire, we can email you your transcriptions as well.
QUESTIONS? GET IN TOUCH
866.606.1174
9:00AM–5:00PM PST
Monday–Friday.
support@speechpad.com
All emails answered within 24 hours.