Because you can rely on us to consistently provide affordable, fast, accurate transcriptions and captions with world-class customer support.
We have a proven track record of providing highly accurate transcriptions and captions to a wide range of industries. Since we began operations in 2008, we have transcribed millions of minutes for thousands of happy customers. Customer satisfaction is our top priority. That’s why we guarantee 99% or better accuracy, provide an easy and smooth ordering process, and offer 24/7 customer support. To learn more about our corporate commitments to our customers, please read the message from our CEO.
We offer clean copy and verbatim transcription. Clean copy is lightly edited to remove filler words, false starts, repeated words, etc. Verbatim is an unabridged word-for-word account, including every utterance and non-verbal sound. Timestamps can be ordered with either type. Learn more.
We offer standard and premium captions. Standard Captions provide a cost-effective solution for making your videos more accessible and appealing to a broader audience. Premium Captions are specialized captions for films, TV shows, and documentaries that are designed to convey everything that you’d hear in a video, including dialogue, music, sound effects, etc. They also satisfy FCC regulations for broadcast video.
We charge an additional $0.25 per minute for timestamps and an additional $0.25 per minute for verbatim transcription. In extreme cases where the audio is very difficult to understand, we may need to apply a surcharge of up to $1.00 per audio minute. These additional charges are detailed on our pricing page.
Standard turnaround time options are: 24 hour, 48 hour, 72 hour, and 4 days. We can also provide same-day turnaround times as fast as two hours upon request.
Standard turnaround time options are: 48 hour, and 1 week.
Due to the detailed nature of this work, our standard offering is 1 week turnaround time. If you need faster than that, please contact us to discuss your needs.
Absolutely. We guarantee accuracy of 99% or better, and we also offer a satisfaction guarantee. If we can’t make you happy, we’ll refund your money.
Our international customer base ranges from Fortune 500 companies to boutique businesses and individuals, and it includes the following industries and applications:
Our advertised pricing includes up to four speakers. If there are more than four speakers that must be individually identified, we’ll need to charge extra. The additional charge will be $0.50/minute or higher depending on the number of speakers and nature of the conversation.
Our pricing assumes that the audio is clear and understandable, without too much background noise or crosstalk. If this isn’t the case, we’ll do our best to get it done for you in the time frame you requested, but we may let you know that we need additional time to complete the job. In extreme cases, we may need to charge an additional $1.00/audio minute. In either situation, we’ll give you the option of canceling the order for a full refund.
Yes. Please see our foreign languages page for details.
Yes. Please see our foreign languages page for details.
Yes, but please contact us ahead of time if you need 48 hour delivery on files longer than 3 hours or 24 hour delivery on files longer than 90 minutes.
|Turnaround Time||Transcription||Standard Captions||Premium Captions|
Standard additional rates apply for add-ons such as timestamping or verbatim transcription.
Yes. Please contact us for details.
You can trust us with your sensitive data. In order to comply with security requirements of our major customers in the insurance and legal sectors, Speechpad has developed a comprehensive set of policies and procedures governing the protection of private customer data. Please see our Security Pledge for more details.
Yes. Our enterprise customers often require NDAs. If you need for us to sign an NDA, please contact us.
The two example transcripts below were transcribed by Speechpad. The first one was transcribed in clean copy format (lightly edited to remove filler words, false starts, repeated words, etc.). The second was transcribed in verbatim format (unabridged, word-for-word account, including every utterance and non-verbal sound).
There is no difference in price for transcribing audio or video files. However, if you believe your video file could benefit from captions, the best value is to order Standard Captions. You’ll receive both a transcript and a caption file. The transcript will help increase search traffic, and the captions will make your video more accessible and appealing to a broader audience. Captions also increase search traffic and page rank, since they are read and indexed by search engines.
Yes. For an additional charge of $0.25 per minute, Speechpad can provide timestamps at various frequencies or locations, including periodic, paragraph, sentence, and speaker timestamps. To order timestamps, simply select the “request timestamps” link when placing your order. A dialog box will appear allowing you to select the type of timestamp and frequency. Periodic and Paragraph Timestamps are the only choices presented. If you need Sentence or Speaker Timestamps, please select “Paragraph” and then use the “Add Transcriber Instructions” link to specify the exact type of timestamps you need. Learn more.
Yes. We have a team of trained verbatim transcribers who typically work on transcripts for our legal and insurance customers. You can request a verbatim transcript when ordering by entering the word “Verbatim” in the transcriber instructions (the link below the Submit button). There is an additional charge of $0.25/audio minute. Learn more.
Our advertised pricing includes up to five speakers. If there are more than five speakers that must be individually identified, we’ll need to charge extra. The additional charge will be $0.25/minute or higher depending on the number of speakers and nature of the conversation.
The first step is to create an account and then sign in. That should take less than a minute. Once you are signed in, click the Upload Files link on the top navigation bar. You’ll have a choice to upload from your computer or from the web. The rest of the upload process is self-explanatory.
Once your files are uploaded, they will appear under My Files in the My Audio and Video tab. Initially, they will be shown as “converting.” Once they have finished converting, ensure that the checkbox to the left is selected for each file you want to order and then select a product on the right (Transcription, Standard Captions, Premium Captions). Click the Go To Checkout button, and enter your credit card info on the next page. Click the Continue button, and then review your order before finally clicking the Submit Order button.
Yes. It takes less than a minute to create an account. Creating an account is free, we won’t ask for a credit card until you make your first purchase.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We also allow payment by invoice, but there is an application process for that.
At the time you place your order.
Yes. However, there is an application process, and we will begin working on your order only after you have been approved for invoicing. To pay by invoice, change the Payment Method to Pay By Invoice before clicking the Go To Checkout button when placing your order. You will receive via email an application form with further instructions.
The Speechpad website has been thoroughly tested with modern versions of Firefox, Internet Explorer, Chrome, and Safari on both PCs and Macs. If you are using Internet Explorer, we suggest you use IE9 or later, as we have experienced slower file upload speeds with older versions of IE.
Private customer data is secured using industry-standard algorithms such as AES 256-bit encryption, and access to customer files is only available on an as-needed basis. Our transcribers, proofreaders, and quality control personnel are required to sign a confidentiality agreement which governs the treatment of customer data, including its destruction upon job completion. We do not share customer data or personally identifiable information with outside parties. Your credit card information is securely encrypted, and none of our personnel are able to decrypt the credit card number. To learn more, please see our Security Pledge.
We currently support the following digital audio and video file formats:
Audio: acc, aif, aiff, amr, ape, au, cda, gsm, flac, m4a, mid, mp3, mpga, ogg, raw, shn, sri, vox, wav, and wma.
Video: 3g2, 3gp, avi, flv, m4v, mov, mp4, mpeg, mpg, video, and wmv.
If you have a digital file in a format not listed here, please let us know. We are adding more and more file formats all the time.
We don’t normally accept non-digital formats (e.g. cassette tapes). However, if you have no other means of getting the audio to us, please contact us to discuss.
Create an account, upload files from your computer or the web, select a turnaround time option, provide payment information, and submit your order. When your files are finished, you simply download them from your secure account on the Speechpad website. For more information, see How do I get started? in this FAQ.
In most cases, we can cancel your order and issue a full refund. Please contact us to cancel and provide the appropriate details.
At the time of your cancellation, we will refund your order amount less any costs incurred if your file has already been accepted by a transcriber.
Absolutely! While voice recognition technology gets better every day, it’s still not nearly as accurate as a team of dedicated human transcribers, who can understand accents and slang phrases, handle multiple speakers, and describe sounds: all things that transcription programs can’t do.
Speechpad is constantly evaluating the state of automatic speech recognition technology, and we already take advantage of it as part of our captioning process. As the technology evolves, we will continue to incorporate it into our process where it makes sense to do so.
We use a variety of sources to find freelancers to do transcription work. First and foremost, we have have a dedicated section of our website where transcribers searching for work can discover Speechpad, learn about our onboarding process, and apply for work. We also post jobs on independent crowd-sourcing websites such as Mechanical Turk and Upwork. Finally, we advertise on work-at-home websites and forums.
Regardless of where the workers are sourced, they must all go through a vetting and qualification process before being allowed to work on our system. This process includes proving proficiency with transcription, grammar, and the ability to follow style guides and customer instructions. We also require workers to sign a confidentiality agreement. After having successfully completed the vetting and onboarding process, workers are granted the minimum qualifications that give them access to the basic jobs on our system.
Many jobs require further qualifications, including such things as background checks and/or proving proficiency at specific skills, such as verbatim transcription, captioning, and editing.
When it comes to Speechpad’s corporate priorities, customer satisfaction is at the top of the list. We value happy customers more than anything else. The quality and reliability of our service are the two biggest factors that influence customer satisfaction. That’s why we’ve implemented a multi-tier quality assurance system.
Reviewers are the first tier and the foundation of our Q.A. pyramid. They are responsible for ensuring that each customer receives an excellent quality product. Reviewers turn good quality work products into excellent ones, reject poor quality, and return mediocre products for rework. In that sense, they are the “gatekeepers” to the customer, ensuring that only top quality products make it out of the system.
The next tier in the pyramid is our Quality Assurance Team. The Q.A. Team members are responsible for ensuring that reviewers are doing their jobs effectively. They regularly perform Q.A. checks on work that has been approved by Speechpad reviewers. If they ever find that the work does not live up to Speechpad’s standards, the reviewer is put on probation, and his or her Reviewer qualification is temporarily revoked. Likewise, if a customer submits a rating of less than 4 out of 5, the reviewer is either put on probation or permanently disqualified, depending on the circumstances. Certain trusted members of the QA Team are chosen to spot check the work of other Q.A. Team members. This provides an extra level of assurance that reviewers are receiving sufficient oversight.
The Speechpad Operations Team is responsible for ensuring service quality and reliability, customer satisfaction, worker satisfaction and efficiency. As part of fulfilling those responsibilities, the team provides 24/7 customer support, 24/7 worker support, and customer management. Certain members of the Operations Team are also responsible for overseeing the Q.A. Team and spot checking their work (the top tier of the Q.A. pyramid).
Go to the Speechpad Worker Website and click the Register link. Before you do, however, please be sure to read the rest of this FAQ to make sure that transcription work is a good fit for your skillset. Speechpad is very selective in choosing which transcribers are qualified to work for us. If you are not fluent in English, good with grammar, and a fast typist, you will likely struggle with completing the jobs to the quality our clients expect.
All jobs are priced per audio minute. For transcription jobs, the pay ranges from $0.25/min for entry-level work to as high as $1.00/min for jobs requiring more experience. Captioning jobs pay between $.30/min and $1.00/min. Review jobs range from $0.20/min for entry-level work, up to $1.00/min for premium captions review. Please keep in mind that review jobs are made available by invitation only for workers who have consistently produced high-quality transcripts and/or captions. How much you earn per hour depends on how fast you are able to transcribe. An experienced transcriptionist could typically finish 15 to 20 audio minutes per elapsed hour. An experienced reviewer should be able to finish 40 minutes of review work per elapsed hour.
First and foremost, you must be fluent in English and good with grammar. You should be able to understand various accents and dialects. You should be able to type at least 40 words per minute. You can find out how fast you type by searching for typing speed test. In addition, you should be detail-oriented and comfortable searching the web to find the correct spelling of proper nouns and technical terms.
You only need a computer and internet connection, but we highly recommend headphones as well. If you are using a Windows-based computer, we suggest getting a foot pedal. We recommend the Infiniti Foot Control – IN-USB-2. The Infiniti Foot Control – IN-USB-1 and the Start-Stop® UNIVERSAL Transcription System will both work as well. Once you have the foot pedal, you can download Speechpad’s Foot Control software to allow you to use the foot pedal with our transcription and captioning consoles.
You can work as much or as little as you like, and you are free to set your own schedule. We do require, however, that before starting a job, you ensure that you have allotted sufficient time to complete it.
Workers are paid every Tueday for all files that were approved as of midnight, Monday GMT and Friday for all files that were approved as of midnight, Thursday GMT.